Service as It Should Be

At Cotton. we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Return Policy

We hope that you love your new purchase but if you're not completely satisfied or ordered the wrong size/colour you can return any unworn items (in their original condition) within 14 days of receiving your order for a credit note or exchange only. This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery and items with a security seal can only be returned if faulty.

How to Return?

By post :


19 Berriew Street



SY21 7SQ

Please be aware that we don’t offer free returns. Postage is paid by the sender and will not be refunded by Cotton. 

In store: Return in store for free within 14 days of purchase for credit note or exchange. Proof of purchase is necessary.